Privacy Policy
ID Check (Powered by OneID – ID Proof)
ID Check (Powered by OneID – ID Proof)
Why do I need to complete an ID check?
To safely dispense prescription-only treatments, we must verify your identity and age. This helps us protect you, comply with UK pharmacy regulations, and prevent fraud.
What is OneID – ID Proof?
OneID – ID Proof is a fast, secure, and fully digital verification service that confirms your identity using bank-verified data—without document uploads or selfies. The process only takes around 12 seconds and is regulated under UK standards. It’s government-certified, FCA-regulated,
compliant with the UK’s Digital Identity & Attributes Trust Framework, and built with privacy at its core.
How does it work?
- Start the check — choose the OneID option on-screen.
- Authenticate via your bank — you’ll be redirected to log in and consent.
- Identity confirmed — OneID shares just enough data (e.g., name, age verification, address) securely.
- For a step-by-step guide on how it works, you can also view the OneID Bank Verification User Guide.
What’s being shared and why?
- Only what’s needed: We receive only the relevant, minimal details required to complete the ID check—not your full bank data.
- Privacy preserved: You control what’s shared, and no documents or selfies are ever stored.
Why OneID – ID Proof is a great choice:
| Benefit | What It Means for You |
|---|---|
| Instant verification | Just 12 seconds to complete the check — no waiting, no hassle. |
| No documents needed | No passport or photo uploads — entirely digital and streamlined. |
| High security | Bank-grade authentication keeps your data safe and complies with UK regulations. |
| Trusted & compliant | Regulated by FCA and certified under UK government standards (DIATF). |
Is it safe?
Yes — OneID uses advanced counter-fraud measures and open banking protocols to securely confirm your identity. It’s privacy-first and used by trusted institutions like NatWest and Adobe.
- Consent: When you register on our website, you agree and give us consent to process your data for the delivery of products and services to you by us.
- Legitimate interests: To enable us to conduct our necessary business but not when our interests are overridden by your interests or rights.
- Allowing us fulfill a contract: We are required to process your personal information in order to provide you with one of our products or services.
- Vital interests: When processing of your personal data is vital to protect you or someone else’s life.
- Legal obligation: When we are required by law to process your personal information. We will always try to contact you unless we are restricted by law.
FAQ
- What if I can’t use OneID?
You can still access the ID check option using document-based verification under exceptional circumstances. Contact our support team for help.
- Does OneID store my data?
No — OneID only uses data in real-time for verification. No personal data is stored, and sharing is always consent-based.